Terms & Conditions

1. Key Information for Users

Some sections of these Terms apply only to certain categories of clients (for example, individual consumers or business clients). If a clause applies only to a specific category, that will be stated clearly in the relevant section. If no such limitation is noted, the clause applies to all clients.

2. Terms of Use

Unless otherwise stated, the conditions in this section apply to all use of our website zenlyva.com (“Website”) and our virtual assistant services (“Services”).

In some cases, additional terms may apply — for example, to specific service packages or special offers. If so, these will be explained separately and will form part of this Agreement.

By using our Website or Services, you confirm that:

• There are no restrictions on your eligibility as a consumer or business client.

• You meet any applicable requirements stated elsewhere in these Terms.

3. Content Ownership and Rights

Unless otherwise indicated, all materials on our Website — including text, graphics, logos, documents, images, and software — are owned by Zenlyva or licensed to us.

We take reasonable measures to ensure that our content complies with applicable laws and does not infringe on third-party rights. However, should any issues arise, we encourage you to contact us promptly using the details in Section 25 so we can investigate and respond appropriately.

Intellectual Property Rights – All Rights Reserved

Zenlyva retains full ownership of all intellectual property on our Website.
You may not use, reproduce, copy, distribute, alter, translate, publish, transmit, resell, sublicense, or create derivative works from our content, except as necessary for legitimate use of our Services, without our prior written consent.

If we explicitly allow certain content to be downloaded or shared, you may do so only for your personal, non-commercial use and only if all copyright notices and required attributions remain intact.

Any statutory rights or exceptions to copyright remain unaffected.

4. Third-Party Resources

Our Website may provide access to content, tools, or services from third-party providers. We do not control these external resources and cannot guarantee their accuracy, security, or availability.

Your use of third-party content or services will be subject to that provider’s own terms and policies, or, where none are provided, applicable laws.

5. Acceptable Use Policy

You agree to use our Website and Services only within their intended scope, in accordance with these Terms, and in compliance with applicable laws and regulations.

You are solely responsible for ensuring that your use does not violate any laws, third-party rights, or our policies.

We may take action to protect our business interests, including suspending or terminating your access, notifying authorities, or pursuing legal remedies, if you:

• Break any laws, regulations, or these Terms.

• Infringe the rights of others.

• Cause significant harm to Zenlyva’s business or reputation.

• Engage in harassment, abuse, or offensive conduct toward us, our staff, or third parties.

6. Limitation of Liability

Unless otherwise required by law or agreed in writing, our liability for damages connected to your use of our Services is excluded or limited to the fullest extent allowed by applicable law.

7. Special Provisions for Certain Jurisdictions

Australian Clients

Nothing in these Terms excludes or limits any rights you may have under the Competition and Consumer Act 2010 (Cth) or similar state/territory legislation that cannot be excluded. Where such rights apply, our liability is limited, at our discretion, to either re-performing the Services or covering the cost of having them performed again.

US Clients – Disclaimer of Warranties

Our Website and Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties — express, implied, or statutory — including any implied warranties of merchantability, fitness for a specific purpose, or non-infringement.

We do not guarantee that:

• Our content is accurate, reliable, or up-to-date.

• Our Services will meet your expectations.

• The Services will be available at all times or without interruption.

• Errors or defects will be corrected.

• The Website will be free of viruses or harmful components.

Any material downloaded through our Services is done at your own risk. You are responsible for any damage to your devices or loss of data.

We are not responsible for third-party products or services accessed through our Website, nor for any transactions between you and third-party providers.

8. US Clients – Limitations of Liability

To the maximum extent permitted by law, Zenlyva and its affiliates will not be liable for:

• Indirect, incidental, punitive, special, or consequential damages, including loss of profits, revenue, goodwill, or data.

• Loss or damage from unauthorized access, hacking, or security breaches.

• Errors, inaccuracies, or omissions in content.

• Personal injury or property damage resulting from use of the Services.

• Service interruptions or technical failures.

• Viruses, malware, or similar harmful components transmitted through the Service.

• Defamatory, offensive, or illegal conduct by third parties.

In all cases, our total liability will not exceed the amount you paid us in the 12 months prior to the claim, or the duration of your agreement with us — whichever is shorter.

9. Indemnification

You agree to protect and indemnify Zenlyva, its officers, employees, partners, and contractors from any claims, damages, losses, or expenses (including legal costs) arising from:

• Your use of the Services.

• Your breach of these Terms.

• Your violation of third-party rights.

• Your breach of any applicable laws.

• Any content or data transmitted from your account.

• Your intentional misconduct.

10. No Waiver

If we fail to enforce any provision of these Terms, that does not mean we waive our rights to enforce it later.

11. Service Interruptions

We may temporarily suspend Services for maintenance, upgrades, or other operational reasons. We will try to notify clients in advance where possible.

In some cases, Services may be unavailable due to events beyond our control (“force majeure”), such as natural disasters, infrastructure failures, or government actions.

12. Service Resale

You may not resell, duplicate, or exploit any part of our Services or Website without our written approval.

13. Privacy

Our Privacy Policy forms part of these Terms and explains how we handle your personal information.

14. Intellectual Property

All intellectual property rights relating to our Website and Services belong to Zenlyva or our licensors. All trademarks, logos, and brand elements remain our property unless otherwise stated.

15. Changes to These Terms

We may update these Terms at any time. If changes are significant, we will notify you before they take effect. Your continued use of the Services after updates means you accept the new Terms.

If you do not accept the changes, you must stop using our Services.

16. Assignment

We may assign or transfer our rights and obligations under these Terms without prior notice. You may not assign your rights without our written consent.

17. Contact

All questions or notices regarding these Terms should be sent to:
support@zenlyva.com

18. Severability

If any part of these Terms is found to be invalid or unenforceable, the rest will remain fully in effect.

For US clients, invalid provisions will be reinterpreted to be enforceable while maintaining their intent.
For EU clients, the parties will work to replace invalid provisions with lawful ones that closely match the original intent.

19. Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules.

If your local laws provide stronger consumer protections, those will take priority.

20. Jurisdiction

Any disputes will be resolved exclusively in the courts of Volusia County, Florida, unless otherwise required by consumer protection laws in your country.

By using Zenlyva’s Website and Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.