Privacy Policy – Zenlyva

At Zenlyva, we are committed to respecting your privacy and safeguarding your personal information. This Privacy Policy explains the types of data we collect, how we use it, and the measures we take to protect it when you use our website or virtual assistant services.

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1. Information We Collect

We may collect different types of information in connection with our services, including:

Personal Information
When you contact us, sign up for our services, request a consultation, or complete a form, we may collect details such as your name, email address, phone number, company name, and any other information you choose to provide.

Payment Information
If you purchase services from us, we collect payment-related details such as credit card information, billing address, and transaction history.

Usage Data
We may automatically collect technical and usage information about how you interact with our website and services. This can include IP addresses, browser type, device information, pages viewed, time spent on pages, and other analytics data.

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2. How We Use Your Information

We use the information we collect to:

• Deliver Services – Set up and manage your virtual assistant services, process payments, and provide customer support.

• Improve Our Services – Analyze usage patterns to optimize our website, enhance our service offerings, and improve user experience.

• Communicate With You – Send service updates, invoices, important notices, newsletters, and promotional offers. You may opt out of marketing communications at any time.

• Ensure Security & Compliance – Protect our services, prevent fraud, comply with applicable laws, and enforce our Terms & Conditions.

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3. Sharing Your Information

We do not sell or rent your personal data. We may share it only in the following circumstances:

• With Service Providers – Trusted third-party vendors who help us operate our website, process payments, deliver services, or perform other business functions. These providers are required to keep your information confidential and use it only for agreed purposes.

• For Legal Reasons – When required by law, regulation, or valid legal process, or to protect our rights, property, and safety or that of others.

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4. Data Security

We take reasonable technical, administrative, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no method of storage or transmission is 100% secure.

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5. Your Rights

You have the right to:

• Access Your Information – Request a copy of the personal data we hold about you.

• Update Your Information – Correct inaccurate or incomplete details.

• Delete Your Information – Request that we remove your personal data, subject to any legal or contractual obligations.

• Opt Out of Marketing – Unsubscribe from promotional emails by using the link in our messages or by contacting us directly.

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6. Cookies & Tracking Technologies

We use cookies and similar tools to improve your browsing experience, analyze site usage, and deliver relevant content. You can manage your cookie settings through your browser, but disabling cookies may limit some website features.

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7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated date at the top. If significant changes are made, we will provide notice as required by law.

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8. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Zenlyva
support@zenlyva.com